HDMK
Industry
Productivity/Home Services
Client
HDMK Franchising
Start Date
Nov 2020
Play store URL
App store URL
Website URL
All-in-One Home Inspection Platform
A powerful inspection scheduling and reporting platform for HDMK’s clients, agents, and inspectors.
HDMK Scheduling is a real-time, ZIP code and map–based inspection booking platform built to simplify home inspection workflows for clients, real estate agents, and inspectors. With seamless calendar integration, e-signing, and automated email flows, the system ensures smooth coordination and rapid report delivery—from initial booking to post-inspection PDF generation.
Key Capabilities of HDMK Scheduling
- Real-time ZIP code–based inspector discovery with fallback inquiry option
- Outlook-integrated calendar management for inspectors
- Time-restricted booking window with full inspection detail entry
- Multi-inspector selection for overlapping availability
- Automated email flows with service agreement, inspector and property info, and e-signature links
- Intuitive e-sign interface with reusable signatures
- Web portal for agreement signing and payment processing
- Full inspection lifecycle management (pending, approved, completed)
- Custom report generation with embedded images and breakdowns
- Scalable, email-driven document delivery system
- HDMK Scheduling delivers a frictionless experience for both inspectors and homeowners while meeting the industry’s demand for speed, accuracy, and reliability.
HDMK Scheduling delivers an enterprise-grade experience for a high-volume inspection business. It balances flexibility with structure, allowing agents and inspectors to collaborate effortlessly while ensuring clients get same-day reports with professional polish.
What We Delivered to Meet Complex Product Demands
- Multi-Role Access : Built dedicated interfaces for clients, agents, and inspectors with tailored permissions and workflows suited to each user’s responsibilities.
- Inspector Calendar Sync : Integrated Outlook calendar sync to allow inspectors to manage availability and block slots automatically when inspections are booked.
- Manual Slot Management : Gave inspectors the ability to manually open or close specific time slots within a day.
- Slot-Level Conflict Detection : Implemented conflict detection at the individual slot level, auto-blocking overlapping times when external calendar events are added.
- Fallback Inquiry Flow : Implemented an automated fallback mechanism that notifies the HDMK office when no inspectors are available in the user’s area.
- Agent-Scheduled Bookings : Enabled agents to schedule inspections on behalf of clients with automatic linking and profile-based autofill of relevant details.
- Secure Custom Forms : Policy-validated, schema-driven forms encrypt field-level data, capturing lockbox codes and special instructions securely.
- Adaptive Booking Window : Dynamic hold timer self-adjusts to traffic and inspector load, maximizing slot utilization while minimizing abandoned reservations.
- Temporary Slot Holds : When a user begins booking, the chosen slot is held across all inspector calendars for up to 7 minutes to prevent double-booking.
- Multi-Inspector Scheduling Support : Enable users to invite multiple inspectors to a single appointment when overlapping availability exists, improving flexibility and speed.
- Hyperlocal Inspector Discovery : Geo-fenced ZIP & GPS search with elastic indexing returns millisecond results.
- Actionable AMP Emails : Interactive AMP emails embed sign, pay, and reschedule actions, delivering in-inbox workflows with graceful fallback HTML.
- E-Signature Integration : Integrated a drawable e-signature interface where clients sign once and apply it across all marked sections of the agreement.
- Service Agreement & Attachments : Attached agreements, state-specific practice standards, and cost breakdowns to every email for regulatory compliance and transparency.
- Web Portal for Signing : Built a secure signing experience in a dedicated web portal with real-time status tracking and email confirmations.
- Instant Payment Gateway : PCI-DSS-compliant gateway processes Apple Pay, Google Pay, ACH, and cards with partial-payment and refund workflows.
- Status-Based Inspection Dashboard : Developed role-based dashboards where users can view appointments grouped by status of acceptance/completion.
- Service Selection & Pricing Input : Inspectors confirm inspections by selecting required services and setting prices for each, with an automatic total cost breakdown.
- Editable Inspection Details : Provided inspectors the ability to update inspection details before completion, including pricing, services, and scheduling information.
- Detailed Inspection Notes Input : Built an intuitive form for inspectors to record post-inspection notes, findings, and descriptions in a structured layout.
- Image Upload & Management : Allowed inspectors to upload, and organize high-resolution images alongside related inspection notes.
- Automated PDF Report Generation : Automated the creation of polished, branded PDF reports combining inspection data, notes, and images for same-day delivery.
- Report Email Distribution : Send final reports to all parties via email once inspections were completed and documentation was finalized.
Streamlined Cashback Logic
Built centralized cashback engine supporting brand-specific rates, bonuses, guidelines and reward tiers.
Brand-Level UX Requirements
Delivered per-brand custom visuals and purchase flows with dynamic layouts.
Multiple Payment Methods
Implemented dynamic payment gateway switching, including Google Pay and Apple Pay support, with flexible method-based logic.
Engagement with Offers
Introduced Instagram-style stories with time-sensitive brand promotions.
Cashback Tracking
Delivered real-time cashback summaries, purchase timelines, and transparent history logs.
Reward Redemption
Simplified redemption process with seamless integration to Apple Wallet and Google Pay.
Cashback Incentives
Designed gamified scratch cards and refer-to-earn rewards tied to brand behavior.
Social Interaction
- Built a full in-app community with posts, likes, comments, and brand-consistent UX.
Exclusive Travel Deals
- Added cashback on hotel bookings to offer a unique, cross-industry reward experience and enhance user engagement.
Structured User Posts
Integrated rich text editor with formatting, image embeds, and link previews.
User Drop-Off During Offers
- Tracked interaction flows with Mixpanel to optimize events and funnels.
AI-Driven Content Moderation
Implemented AI moderation with customised guidelines to ensure safe and relevant content.
